FAQ
1. 🛍️ How do I place an order?
You can browse our collection and click “Add to Cart” for the product you want. Then proceed to checkout and follow the instructions. It’s easy and secure!
2. 💳 What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
3. 🚚 Do you offer international shipping?
Yes! We ship to the USA, UK, Canada, Australia, and selected European countries.
4. ⏳ How long does shipping take?
Estimated delivery times:
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USA: 5–10 business days
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UK & Europe: 7–12 business days
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Canada: 8–14 business days
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Australia: 10–15 business days
Shipping delays may occur during holidays or due to customs.
5. 📦 How can I track my order?
After your order is shipped, you’ll receive a tracking link via email. You can click that link to check your delivery status in real-time.
6. 🔄 Can I cancel or change my order after placing it?
We process orders quickly. If you want to cancel or modify your order, please contact us within 12 hours of placing it at:
📧 support@auriamluxe.com
7. 🔁 What is your return & refund policy?
We offer a 14-day return policy on most items. The product must be unused and in original condition. Please read our Return Policy page for more details.
8. 🎁 Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping. However, our packaging is minimal and elegant—perfect for gifting!
9. 🧾 Will I have to pay customs duties or taxes?
International orders may be subject to customs fees and taxes, which are the buyer’s responsibility.
10. 📞 How can I contact you?
If you have any questions, feel free to reach out to us at:
📧 support@auriamluxe.com
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